Refund and Return Policy

Last updated: 01/10/2023

Thank you for shopping at Spicybliss Ceylon.

We are committed to providing you with high-quality Ceylon spices and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.


We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


We offer refunds on a case-by-case basis, subject to the following conditions:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X days] of receiving your order. We may request clear photographs or additional information to assess the issue. Once approved, we will initiate a refund or replacement, depending on your preference.
  2. Incorrect Items: In the rare event that you receive an incorrect item in your order, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost or issue a refund if preferred.
  3. Quality Concerns: If you are dissatisfied with the quality or freshness of our spices, please get in touch with us within [X days] of receiving your order. We may ask for specific details about your concern. Based on our assessment, we will either provide a refund or offer a replacement.

Non-Refundable Items

Please note that the following items are non-refundable:

  1. Custom or Personalized Orders: Products that have been customized or personalized to your specifications.
  2. Gift Orders: Gift orders are non-refundable and cannot be exchanged for cash.

How to Request a Refund

To request a refund or report an issue, please contact our customer support team via Provide your order number, a description of the issue, and any supporting documentation, such as photographs, if applicable.

Processing Time

Refunds will be processed within 14 days after we have received and verified the required information. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at We are here to assist you and ensure your satisfaction with our products.

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